Genesys Product Owner

Financial Services | Cloud Migration

ago

Location

West Midlands, Solihull

Hybrid

Salary

£50k+

Experience Level

Entry

Junior

Mid

Senior

Expert

Our Client

Global Financial Solutions Provider

SPECIALTY

Personal Loans, Revolving Credit, Loan Consolidation Solutions, Payment Facilities/Short Term Credit, Real Estate Credit, Short Term Credit, In-Store Credit, Retail Credit Card, Car Leasing Services

INDUSTRY

Financial Services

Company Size

20000+ Employees

Aubay's Take

Our client is a leading finance provider in the UK and Europe and is part of one of the world’s largest financial entities. In this fast paced digital first world, our client provides responsible consumer finance solutions in a B2B and B2C capacity and offer a variety of creative strategies and adaptable lending choices that convert aspirations into reality. Their vision is to be a driver of positive change and to provide helpful and affordable finance options that customers can trust and use every day. Over the last 50 years, our client has built a portfolio of over 27 million clients and employs more than 20,000 employees globally – with a team of around 700 here in the UK. With their firm focus on creating a leading working environment with a strong emphasis on inclusivity and CSR, our client has been recognized as one of the top employers in the UK for three consecutive years.

Benefits from Aubay

At Aubay UK, people are at the heart of our business. We offer a competitive remunerations package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.

25 Days Annual Leave

Perkbox Discount Scheme

Work From Home Opportunities

Pension Scheme

Opportunities to Work Directly with our Client

Training Opportunities

Discount Holidays at I'Aero Chalet

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Have Questions?

Contact Camelia

Email - [email protected]

LinkedIn - Camelia's Profile

Role Summary

Aubay is seeking a Product Owner (PO) with Genesys implementation experience to join our client’s team in the Financial Services sector and lead key product journeys and initiatives. As the PO, you will be defining the product vision, roadmap, and managing the development process in an Agile Squad. You will understand customer needs, actively support the squad, refine backlog items, and optimize product value. The PO should also lead the development team in achieving the organisation's vision. The role involves significant internal and external stakeholder management, including proposal presentations at all organisational levels. If you are a Product Owner with a customer-centric approach and a passion for driving successful product development, we encourage you to apply today.

Required Skills and Experience

  • Previous experience with Genesys Cloud implementation
  • Practical understanding of product development frameworks and architecture
  • Ability to lead and motivate cross-functional Agile teams
  • Experience defining product vision and roadmap
  • Experience managing and refining backlog items
  • Clear and effective communication, ability to clearly articulate and justify decisions
  • Demonstrated commercial awareness and delivery-focused mindset
  • Effective governance and stakeholder management skills
  • Understanding of business area to which the squad primarily supports. Currently: Contact Management, Genesys Cloud, Call Centres, Operations (Front and Back Office), Omni-channel communications


Key Role Responsibilities

  • Share and promote Agile values and principles and lead the development process
  • Strategize and provide the product vision, roadmap, and backlog to the Squad and all stakeholders
  • Develop, refine, and prioritize epics, backlog items and support the Squad with task definition
  • Define and manage the products budget and spend based upon value prioritization
  • Act as the main point of contact between teams and stakeholders
  • Assist the Squad/product development team to define and meet the objectives of each sprint
  • Own User Acceptance Testing; adjust and improve each iteration of the product before release
  • Identify areas of improvement on the product or any other supporting processes
  • Keep customers and stakeholders informed of the status of the product
  • Analyse product outcomes based on customer feedback and business metrics (OKRs, KPIs, etc.)
  • Develop business cases and support PMO governance where required
  • Ensure that all changes comply with Legal, Regulatory, and Conduct requirements