IT Operations Engineer



Waterloo, London




Experience Level






Our Client

Global Energy Company


Upstream/Downstream, Bio-Fuels, Integrated Gas, New Energies, Chemicals, Energy and Trading



Company Size

80000+ Employees

Aubay's Take

Our client is one of the Super Major global energy companies with who are working to power progress through cleaner energy solutions. You will have the opportunity to work in a challenging but rewarding environment that is fast paced and changing fundamentally, and work towards transforming the business of a Super Major energy company to meet the ambition to be a net-zero emissions energy business by 2050, whilst delivering a world class business case that has a strong societal license to operate. In your role you will be expected to enact change and deliver value globally across business lines and geographies.

Employee Testimonial

"Whether you are at the beginning of your career or an experienced hire, Aubay gives you plenty of opportunities to work with some A-List clients. Their insourcing model gives you the flexibility to make sure a new career opportunity is the right fit for both you and the client, so being placed on the client side allowed me to decide “is [client name] something I do really want and enjoy”, if not I always felt like I would be welcomed back to the Aubay family and everybody on the team would work towards finding the right role for me. This puts the power in the individual to put their career at the heart of the Aubay approach. It’s difficult for people to build an affinity with a company, but I genuinely feel like people do that with Aubay because they put people first."

Benefits from Aubay

At Aubay UK, people are at the heart of our business. We offer a competitive remunerations package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.

25 Days Annual Leave

Perkbox Discount Scheme

Work From Home Opportunities

Pension Scheme

Opportunities to Work Directly with our Client

Training Opportunities

Discount Holidays at I'Aero Chalet

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Have Questions?

Contact Paula

Email - [email protected]

LinkedIn - Paula's Profile

Role Summary

Aubay is looking for an experienced IT Operations Engineer to join our client’s IT Operations Team. Our client uses Energy Trading Risk Management (ETRM) and multiple applications built on Azure data functions and reporting for trade decisions, software for the lifecycle of the trading process, from trade capture through scheduling the commodity for delivery to actuating settlement and capturing the transactions in accounting. This role is the primary focal for our client’s Trading & Supply supported applications issues as part of the IT Operations team. It involves virtual working in a global environment with culturally diverse teams, managing multiple delivery priorities and multiple demand requests, as well as working with multiple stakeholders in various organizations. This position manages overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability with team members across the globe. Crucial to the success of this role is the ability to work collaboratively and lead effectively across multi-functional teams and interface with a wide range of internal and external stakeholders, based in various locations, and ability to work autonomously.

Required Skills and Experience

  • 8 - 12 years of relevant experience
  • Proven experience in Applications Support or IT Services Management (ITIL)
  • Relevant experience in Application Development & Service Management Operations/Project Management
  • Experienced in Azure data functions/reporting, Azure DevOps, Infrastructure support
  • Energy Trading domain/product knowledge (gas, power, emissions, commodities, etc.)
  • Self-starter with good analysis and problem-solving skills
  • Strong interpersonal and communication skills
  • Effective stakeholder management and negotiation skills across organizational and business boundaries at all levels
  • Ability to deliver results in a matrix organization driving delivery excellence through influence and team working
  • Able to operate in a virtual cross-cultural organization and deal with conflict and ambiguity effectively
  • Understanding of business support requirements and ability to handle concurrent tasks with appropriate priority
  • Graduate or Post Graduate degree in Information Technology or similar certification.


Desirable Experience

  • ITIL certified


Role Responsibilities

  • Ensure delivery of seamless operational support and their related back-end technology.
  • Work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs.
  • Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and suppliers.
  • Assist in IT change ticket reviews, approvals, and planning.
  • Ensure operational run books, support guidelines, and procedures are produced and maintained for use.
  • Represent operations towards the IT Managers for landscapes in scope sharing relevant information and managing priorities & escalations.
  • Coordinate DR plans and Test execution for the critical business applications within the landscape.
  • Maintain the application and infrastructure landscape documentation on an annual basis, document failover process, criteria, and timings.
  • Compliance & Controls: Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. Drive the compliance and audit activities for the applications in the landscape.
  • Assist with transition of projects to Support activities.
  • Liaise with a diverse set of business and IT stakeholders
  • Act as a functional expert for both business process and management information in a delivery space.
  • Maintain in-depth knowledge of the business, processes, applications, information and data associated with the portfolio.