Technical Product Owner

Financial Services

ago

Location

West Midlands, Solihull

Hybrid

Salary

£50k+

Experience Level

Entry

Junior

Mid

Senior

Expert

Our Client

Global Financial Solutions Provider

SPECIALTY

Personal Loans, Revolving Credit, Loan Consolidation Solutions, Payment Facilities/Short Term Credit, Real Estate Credit, Short Term Credit, In-Store Credit, Retail Credit Card, Car Leasing Services

INDUSTRY

Financial Services

Company Size

20000+ Employees

Aubay's Take

Our client is a leading finance provider in the UK and Europe and is part of one of the world’s largest financial entities. In this fast paced digital first world, our client provides responsible consumer finance solutions in a B2B and B2C capacity and offer a variety of creative strategies and adaptable lending choices that convert aspirations into reality. Their vision is to be a driver of positive change and to provide helpful and affordable finance options that customers can trust and use every day. Over the last 50 years, our client has built a portfolio of over 27 million clients and employs more than 20,000 employees globally – with a team of around 700 here in the UK. With their firm focus on creating a leading working environment with a strong emphasis on inclusivity and CSR, our client has been recognized as one of the top employers in the UK for three consecutive years.

Benefits from Aubay

At Aubay UK, people are at the heart of our business. We offer a competitive remunerations package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.

25 Days Annual Leave

Work From Home Opportunities

Pension Scheme

Opportunities to Work Directly with our Client

Training Opportunities

Discount Holidays at I'Aero Chalet

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Have Questions?

Contact Camelia

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Role Summary

Aubay is seeking a Technical Product Owner (PO) with Financial Services experience to join our client’s team and support business and customer value growth through development and optimisation of customer application journeys based on customer, partner and market insight. You will act as product owner within agile squads to deliver customer experience (CX) improvements and functionality that increases business digitisation and reduces customer effort, improves customer conversion and Net Promoter Score (NPS). This role has potential to impact the experience of over 1.5m customers and billions of pounds of revenue each year. As the PO, you will be defining the product vision, roadmap, and managing the development process. You will understand customer needs, actively support the squad, refine backlog items, and optimize product value. The role involves significant internal and external stakeholder management, including proposal presentations at all organisational levels.

Required Skills and Experience 

  • Experience of leading product development and taking digital functionality to market successfully in an Agile method
  • Relevant experience as a Product Owner within Financial Services
  • Experience as an Agile PO/customer journey owner requiring application of best practice digital development techniques, including:
  • Broad understanding of digital CX development and UX best practice
  • Detailed requirements gathering – including use case/edge case/acceptance criteria
  • Customer journey mapping/wire-framing
  • Definition of the MI requirements to ensure performance of any development can be measured
  • Good understanding of digital platforms and experience working with technical teams in IT, Credit and Fraud risk
  • Expertise providing and managing the product vision, roadmap, and backlog
  • Effective communication, ability to clearly articulate and justify decisions
  • Effective governance and stakeholder management skills
  • An eye for detail: particularly in capturing customer stories, use cases and edge cases
  • A commercial focus: to ensure functionality delivers business value, and to drive continuous improvement
  • A customer focus: to ensure journeys are made simpler for customers
  • A delivery focus: to ensure the delivery of quality products to market in time, to budget


Key Role Responsibilities

  • Develop clear roadmaps that define programme of testing, optimisation and functionality development. Roadmaps will include:
  • New features and functionality within apply journeys to improve conversion, and reduce customer effort
  • Useability improvements into journeys to ensure all customer types and vulnerable segments are accommodated
  • Developments to improve the ability to measure and manage journeys
  • Capabilities which will enable improved performance of decisioning/automate applicant assessment processes
  • Work closely with CX performance manager to monitor and understand the reasons for current customer and conversion
  • Lead one or more squads in delivery of the above roadmaps.
  • Collaborate with IT, credit and fraud risk, business stakeholders and key partners
  • Lead transversal projects to deliver functionality across all apply journeys
  • Work closely with the UX design team to ensure the customer journey is clearly defined
  • Develop detailed customer journey maps and use cases that include detailed thinking on edge cases
  • Document requirements and acceptance criteria to ensure proposition meets the needs of the client and business
  • User Experience testing – ensure that the proposition delivers on UX and customer experience requirements
  • Build close working relationships with partner stakeholders to deliver a solution that works for all and complies with all Legal, Regulatory and Conduct requirements