Product Owner
Mobile App and Payments
ago
Location
West Midlands, Solihull
Hybrid
Salary
£70k+
Experience Level
Entry
Junior
Mid
Senior
Expert
Our Client
Global Financial Solutions Provider
SPECIALTY
Personal Loans, Revolving Credit, Loan Consolidation Solutions, Payment Facilities/Short Term Credit, Real Estate Credit, Short Term Credit, In-Store Credit, Retail Credit Card, Car Leasing Services
INDUSTRY
Financial Services
Company Size
20000+ Employees
Aubay's Take
Our client is a leading finance provider in the UK and Europe and is part of one of the world’s largest financial entities. In this fast paced digital first world, our client provides responsible consumer finance solutions in a B2B and B2C capacity and offer a variety of creative strategies and adaptable lending choices that convert aspirations into reality. Their vision is to be a driver of positive change and to provide helpful and affordable finance options that customers can trust and use every day. Over the last 50 years, our client has built a portfolio of over 27 million clients and employs more than 20,000 employees globally – with a team of around 700 here in the UK. With their firm focus on creating a leading working environment with a strong emphasis on inclusivity and CSR, our client has been recognized as one of the top employers in the UK for three consecutive years.
Benefits from Aubay
At Aubay UK, people are at the heart of our business. We offer a competitive remunerations package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.
25 Days Annual Leave
Work From Home Opportunities
Pension Scheme
Opportunities to Work Directly with our Client
Training Opportunities
Discount Holidays at I'Aero Chalet
Role Summary
Aubay is seeking a Product Owner to join our client in the Financial Services sector, focusing on enhancing customer self-service journeys. The successful candidate will drive the development and optimisation of digital functionalities with a primary focus on a customer mobile app and payment solutions. This role will involve delivering exceptional customer experiences, increasing digitisation, improving Net Promoter Score (NPS), and driving revenue growth through innovative solutions. This role is pivotal, with the potential to influence the experience of over 2 million customers and billions of pounds of revenue annually. This role requires the successful candidate to be onsite in Solihull three days a week; this is a non-negotiable requirement. This is a 6-month initial fixed-term position with the potential for extension.
Required Skills and Experience
- Proven track record of product ownership in an agile, digital context.
- Expertise in leading digital product development, particularly in customer-facing functionalities such as mobile apps and payment systems.
- Strong understanding of digital customer experience (CX) best practices and UX development.
- Knowledge of digital platforms and experience collaborating with technical teams (e.g., IT, credit, fraud risk).
- Commercial awareness with a focus on delivering high-quality products within time and budget constraints.
- Experience defining detailed customer and business requirements and documenting customer journeys.
- Strong stakeholder management, governance, and communication skills.
- Ability to analyse product outcomes and incorporate insights into future product roadmaps.
- Willingness to work onsite in Solihull three days a week.
Desirable Skills
- Experience in Financial Services or other regulated industries is highly desirable.
- Experience testing digital propositions before market release.
- Familiarity with partnership models and collaboration in large organisations.
- Knowledge of telecommunications or other customer-focused, regulated sectors.
- Understanding of Agile methodologies and tools (e.g., Jira, Confluence).
Key Role Responsibilities
- Act as the Product Owner for agile squads focusing on customer self-service functionality and payment experiences across channels (App, Online Account Manager, IVR).
- Define the product vision, anticipating customer needs, market trends, and business objectives.
- Manage and prioritise the product backlog using value-based prioritisation methods to address build, run, and maintenance needs.
- Collaborate with stakeholders to refine short- and long-term plans and align on priorities for upcoming sprints.
- Create user stories and features, ensuring clarity for the squad and alignment with business objectives.
- Test story/feature implementation to ensure customer acceptance and delivery viability.
- Analyse post-release outcomes using customer feedback and business metrics to inform future priorities.
- Engage daily with stakeholders, designers, engineers, and subject matter experts to ensure cohesive, end-to-end solutions.
- Align with other squads to deliver integrated, end-to-end customer features.
- Participate actively in squad ceremonies, promoting agile values and principles.
- Focus on enhancing the customer mobile app to enable customers to manage their accounts seamlessly.
- Improve payment processes across multiple channels, reducing customer and colleague effort and increasing conversion rates.
- Deliver measurable outcomes that contribute to increased digitisation, improved NPS, and higher sales revenue.